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Mystery Shopping and Well-Being of Service Workers in South Korea
BACKGROUND: Mystery shopping is a method in which a company monitors quality of service and employee conduct and compliance with regulations using an evaluator posing as a customer. It is a typical tool of customer-centered bureaucratic control insofar as it provides overall and standardized evaluat...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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Occupational Safety and Health Research Institute
2019
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6933262/ https://www.ncbi.nlm.nih.gov/pubmed/31890331 http://dx.doi.org/10.1016/j.shaw.2019.10.001 |