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Mystery Shopping and Well-Being of Service Workers in South Korea

BACKGROUND: Mystery shopping is a method in which a company monitors quality of service and employee conduct and compliance with regulations using an evaluator posing as a customer. It is a typical tool of customer-centered bureaucratic control insofar as it provides overall and standardized evaluat...

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Detalles Bibliográficos
Autor principal:	Shin, Heeju
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Occupational Safety and Health Research Institute 2019
Materias:	Original Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6933262/ https://www.ncbi.nlm.nih.gov/pubmed/31890331 http://dx.doi.org/10.1016/j.shaw.2019.10.001

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