Anonymity, veracity and power in online patient feedback: A quantitative and qualitative analysis of staff responses to patient comments on the ‘Care Opinion’ platform in Scotland

OBJECTIVE: To analyse how staff in one Scottish hospital respond to anonymised patient feedback posted on the nationally endorsed feedback platform Care Opinion; and to understand staff experiences of, and attitudes towards, engaging with Care Opinion data. METHODS: This was a multi-method study com...

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Detalles Bibliográficos
Autores principales: Locock, Louise, Skea, Zoë, Alexander, Gina, Hiscox, Caroline, Laidlaw, Lynn, Shepherd, Jenna
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2020
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6978824/
https://www.ncbi.nlm.nih.gov/pubmed/32030194
http://dx.doi.org/10.1177/2055207619899520

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6978824/
https://www.ncbi.nlm.nih.gov/pubmed/32030194
http://dx.doi.org/10.1177/2055207619899520

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