The effect of waiting on aggressive tendencies toward emergency department staff: Providing information can help but may also backfire

INTRODUCTION: Waiting is inevitable for customers of service organizations, yet having to wait can trigger aggression by care receivers toward hospital staff. We explore the effect of waiting times on care receivers’ sense of procedural justice and aggressive tendencies, and show the attenuating eff...

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Detalles Bibliográficos
Autores principales: Efrat-Treister, Dorit, Moriah, Hadar, Rafaeli, Anat
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Public Library of Science 2020
Materias:
Research Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6988907/
https://www.ncbi.nlm.nih.gov/pubmed/31995583
http://dx.doi.org/10.1371/journal.pone.0227729

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6988907/
https://www.ncbi.nlm.nih.gov/pubmed/31995583
http://dx.doi.org/10.1371/journal.pone.0227729

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