Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate

High turnover rate represents one of the most significant challenges the hotel industry faces. High turnover rates mean labor shortages, resulting in high costs of recruiting, staffing and training. Turnover also has a negative impact on service quality. Scholars continue to search for the root caus...

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Detalles Bibliográficos
Autores principales: Wen, Biyan, Zhou, Xiaoman, Hu, Yaou, Zhang, Xiao
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2020
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7002360/
https://www.ncbi.nlm.nih.gov/pubmed/32082216
http://dx.doi.org/10.3389/fpsyg.2020.00036

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7002360/
https://www.ncbi.nlm.nih.gov/pubmed/32082216
http://dx.doi.org/10.3389/fpsyg.2020.00036

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