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Role Stress and Turnover Intention of Front-Line Hotel Employees: The Roles of Burnout and Service Climate
High turnover rate represents one of the most significant challenges the hotel industry faces. High turnover rates mean labor shortages, resulting in high costs of recruiting, staffing and training. Turnover also has a negative impact on service quality. Scholars continue to search for the root caus...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Frontiers Media S.A.
2020
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7002360/ https://www.ncbi.nlm.nih.gov/pubmed/32082216 http://dx.doi.org/10.3389/fpsyg.2020.00036 |