Crisis management and recovery: how restaurants in Hong Kong responded to SARS

The 2003 Severe Acute Respiratory Syndrome (SARS) outbreak constitutes an example of the many crises that a restaurant may encounter. This article reviews a typology of crises, examines the crisis response of restaurants in Hong Kong, illustrates how local restaurants deal with this unprecedented si...

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Detalles Bibliográficos
Autores principales: Tse, Alan C.B., So, Stella, Sin, Leo
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2006
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7116952/
https://www.ncbi.nlm.nih.gov/pubmed/32287848
http://dx.doi.org/10.1016/j.ijhm.2004.12.001
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author Tse, Alan C.B.
So, Stella
Sin, Leo
author_facet Tse, Alan C.B.
So, Stella
Sin, Leo
author_sort Tse, Alan C.B.
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description The 2003 Severe Acute Respiratory Syndrome (SARS) outbreak constitutes an example of the many crises that a restaurant may encounter. This article reviews a typology of crises, examines the crisis response of restaurants in Hong Kong, illustrates how local restaurants deal with this unprecedented situation and develop strategies for management and recovery. The lessons and experience gained from dealing with the SARS crisis serve as references for restaurants in other destinations when they face similar crises in future.
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spelling pubmed-71169522020-04-02 Crisis management and recovery: how restaurants in Hong Kong responded to SARS Tse, Alan C.B. So, Stella Sin, Leo Int J Hosp Manag Article The 2003 Severe Acute Respiratory Syndrome (SARS) outbreak constitutes an example of the many crises that a restaurant may encounter. This article reviews a typology of crises, examines the crisis response of restaurants in Hong Kong, illustrates how local restaurants deal with this unprecedented situation and develop strategies for management and recovery. The lessons and experience gained from dealing with the SARS crisis serve as references for restaurants in other destinations when they face similar crises in future. Elsevier Ltd. 2006-03 2005-01-29 /pmc/articles/PMC7116952/ /pubmed/32287848 http://dx.doi.org/10.1016/j.ijhm.2004.12.001 Text en Copyright © 2004 Elsevier Ltd. All rights reserved. Since January 2020 Elsevier has created a COVID-19 resource centre with free information in English and Mandarin on the novel coronavirus COVID-19. The COVID-19 resource centre is hosted on Elsevier Connect, the company's public news and information website. Elsevier hereby grants permission to make all its COVID-19-related research that is available on the COVID-19 resource centre - including this research content - immediately available in PubMed Central and other publicly funded repositories, such as the WHO COVID database with rights for unrestricted research re-use and analyses in any form or by any means with acknowledgement of the original source. These permissions are granted for free by Elsevier for as long as the COVID-19 resource centre remains active.
spellingShingle Article
Tse, Alan C.B.
So, Stella
Sin, Leo
Crisis management and recovery: how restaurants in Hong Kong responded to SARS
title Crisis management and recovery: how restaurants in Hong Kong responded to SARS
title_full Crisis management and recovery: how restaurants in Hong Kong responded to SARS
title_fullStr Crisis management and recovery: how restaurants in Hong Kong responded to SARS
title_full_unstemmed Crisis management and recovery: how restaurants in Hong Kong responded to SARS
title_short Crisis management and recovery: how restaurants in Hong Kong responded to SARS
title_sort crisis management and recovery: how restaurants in hong kong responded to sars
topic Article
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7116952/
https://www.ncbi.nlm.nih.gov/pubmed/32287848
http://dx.doi.org/10.1016/j.ijhm.2004.12.001
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