Are Happy Workers More Productive? The Mediating Role of Service-Skill Use

The purpose of this paper is to examine the relationship between happiness at work and cross-selling performance in the banking sector. In addition, the mediating effect of service-skill use is analyzed in the relationship between happiness at work and performance. Confirmatory factor analysis is us...

Descripción completa

Detalles Bibliográficos
Autores principales: Salas-Vallina, Andrés, Pozo-Hidalgo, Manoli, Gil-Monte, Pedro R.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2020
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7120033/
https://www.ncbi.nlm.nih.gov/pubmed/32292366
http://dx.doi.org/10.3389/fpsyg.2020.00456

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7120033/
https://www.ncbi.nlm.nih.gov/pubmed/32292366
http://dx.doi.org/10.3389/fpsyg.2020.00456

Ejemplares similares