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Are Happy Workers More Productive? The Mediating Role of Service-Skill Use

The purpose of this paper is to examine the relationship between happiness at work and cross-selling performance in the banking sector. In addition, the mediating effect of service-skill use is analyzed in the relationship between happiness at work and performance. Confirmatory factor analysis is us...

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Detalles Bibliográficos
Autores principales:	Salas-Vallina, Andrés, Pozo-Hidalgo, Manoli, Gil-Monte, Pedro R.
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Frontiers Media S.A. 2020
Materias:	Psychology
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7120033/ https://www.ncbi.nlm.nih.gov/pubmed/32292366 http://dx.doi.org/10.3389/fpsyg.2020.00456

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