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Services Innovation: Decision Attributes, Innovation Enablers, and Innovation Drivers
Innovation in the services area — especially in the electronic services (e-services) domain — can be characterized by six decision-oriented attributes: decision-driven, information-based, real-time, continuously-adaptive, customer-centric and computationally-intensive. These attributes constitute th...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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2007
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7122330/ http://dx.doi.org/10.1007/978-0-387-46364-3_2 |