Communication quality in telephone triage conducted by general practitioners, nurses or physicians: a quasi-experimental study using the AQTT to assess audio-recorded telephone calls to out-of-hours primary care in Denmark

OBJECTIVES: To compare the quality of communication in out-of-hours (OOH) telephone triage conducted by general practitioners (GPs), nurses using a computerised decision support system and physicians with different medical specialities, and to explore the association between communication quality an...

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Detalles Bibliográficos
Autores principales: Graversen, Dennis Schou, Huibers, Linda, Christensen, Morten Bondo, Bro, Flemming, Collatz Christensen, Helle, Vestergaard, Claus Høstrup, Pedersen, Anette Fischer
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2020
Materias:
General practice / Family practice
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7170599/
https://www.ncbi.nlm.nih.gov/pubmed/32220912
http://dx.doi.org/10.1136/bmjopen-2019-033528

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7170599/
https://www.ncbi.nlm.nih.gov/pubmed/32220912
http://dx.doi.org/10.1136/bmjopen-2019-033528

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