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Communication quality in telephone triage conducted by general practitioners, nurses or physicians: a quasi-experimental study using the AQTT to assess audio-recorded telephone calls to out-of-hours primary care in Denmark
OBJECTIVES: To compare the quality of communication in out-of-hours (OOH) telephone triage conducted by general practitioners (GPs), nurses using a computerised decision support system and physicians with different medical specialities, and to explore the association between communication quality an...
Autores principales: | Graversen, Dennis Schou, Huibers, Linda, Christensen, Morten Bondo, Bro, Flemming, Collatz Christensen, Helle, Vestergaard, Claus Høstrup, Pedersen, Anette Fischer |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
BMJ Publishing Group
2020
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7170599/ https://www.ncbi.nlm.nih.gov/pubmed/32220912 http://dx.doi.org/10.1136/bmjopen-2019-033528 |
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