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Airline Culture: International Flight Attendant Service Design
The author is Japanese. She became interested in service development for airlines while employed as a member of the cabin crew by an airline (here called H), which while based in Europe flies to Japan. Based on that experience combined with subsequent fieldwork, the research reported here explores c...
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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2015
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7176204/ http://dx.doi.org/10.1007/978-4-431-54916-1_12 |