How Servant Leadership Leads to Employees’ Customer-Oriented Behavior in the Service Industry? A Dual-Mechanism Model

Although servant leadership has been acknowledged as an important predictor of employees’ behavioral outcomes in the service industry, there is still no cohesive understanding of the positive association between servant leadership and employees’ customer-oriented behavior (COB). This research, drawi...

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Detalles Bibliográficos
Autores principales: Yuan, Mengru, Cai, Wenjing, Gao, Xiaopei, Fu, Jingtao
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2020
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7177948/
https://www.ncbi.nlm.nih.gov/pubmed/32235337
http://dx.doi.org/10.3390/ijerph17072296

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7177948/
https://www.ncbi.nlm.nih.gov/pubmed/32235337
http://dx.doi.org/10.3390/ijerph17072296

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