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How Servant Leadership Leads to Employees’ Customer-Oriented Behavior in the Service Industry? A Dual-Mechanism Model
Although servant leadership has been acknowledged as an important predictor of employees’ behavioral outcomes in the service industry, there is still no cohesive understanding of the positive association between servant leadership and employees’ customer-oriented behavior (COB). This research, drawi...
Autores principales: | Yuan, Mengru, Cai, Wenjing, Gao, Xiaopei, Fu, Jingtao |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
MDPI
2020
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7177948/ https://www.ncbi.nlm.nih.gov/pubmed/32235337 http://dx.doi.org/10.3390/ijerph17072296 |
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