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Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers

This research aims to determine the relationship between the quality of airline service attributes and overall satisfaction. Although a number of relevant studies have reported a linear relationship (or symmetric effect) between the two concepts, this work suggests that attribute quality exerts hete...

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Detalles Bibliográficos
Autores principales: Park, Sangwon, Lee, Jin-Soo, Nicolau, Juan L.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7272328/
https://www.ncbi.nlm.nih.gov/pubmed/32518436
http://dx.doi.org/10.1016/j.tourman.2020.104163