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Understanding the dynamics of the quality of airline service attributes: Satisfiers and dissatisfiers
This research aims to determine the relationship between the quality of airline service attributes and overall satisfaction. Although a number of relevant studies have reported a linear relationship (or symmetric effect) between the two concepts, this work suggests that attribute quality exerts hete...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier Ltd.
2020
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7272328/ https://www.ncbi.nlm.nih.gov/pubmed/32518436 http://dx.doi.org/10.1016/j.tourman.2020.104163 |