Cargando…
Human-in-the-Loop Conversation Agent for Customer Service
This paper describes a prototype system for partial automation of customer service operations of a mobile telecommunications operator with a human-in-the loop conversational agent. The agent consists of an intent detection system for identifying the types of customer requests that it can handle appr...
| Autores principales: | , , |
|---|---|
| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
2020
|
| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7298186/ http://dx.doi.org/10.1007/978-3-030-51310-8_25 |