How do frontline staff use patient experience data for service improvement? Findings from an ethnographic case study evaluation

OBJECTIVES: Improving patient experience is widely regarded as a key component of health care quality. However, while a considerable amount of data are collected about patient experience, there are concerns this information is not always used to improve care. This study explored whether and how fron...

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Detalles Bibliográficos
Autores principales: Locock, Louise, Montgomery, Catherine, Parkin, Stephen, Chisholm, Alison, Bostock, Jennifer, Dopson, Sue, Gager, Melanie, Gibbons, Elizabeth, Graham, Chris, King, Jenny, Martin, Angela, Powell, John, Ziebland, Sue
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2020
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7307415/
https://www.ncbi.nlm.nih.gov/pubmed/32056464
http://dx.doi.org/10.1177/1355819619888675

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7307415/
https://www.ncbi.nlm.nih.gov/pubmed/32056464
http://dx.doi.org/10.1177/1355819619888675

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