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How to Improve Value Creation by Service Interaction: The Role of Customer–Environment Fit and Efficacy

Under the service-dominant logic, the interactions between employee and customer create opportunities for value creation. Yet, prior research has ignored the underlying mechanism by which service interaction might improve customer value creation. This study develops a conceptual model of customer–en...

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Detalles Bibliográficos
Autores principales:	Hong, Liang, Yu, Hongyan, Wang, Tingyi
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	Frontiers Media S.A. 2020
Materias:	Psychology
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7311637/ https://www.ncbi.nlm.nih.gov/pubmed/32625144 http://dx.doi.org/10.3389/fpsyg.2020.01231

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