An Automated Telephone Call System Improves the Reach and Cost-effectiveness of Panel Management Outreach for Cancer Screening

This implementation and comparative effectiveness study compared an automated call system (ACS)-assisted method to enhance staff efficiency in panel management cancer screening outreach compared with standard outreach using manual calls. One panel manager assisted by the ACS at the intervention prim...

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Detalles Bibliográficos
Autores principales: Gagliardi, Kristin S., Coleman, Sara, Intinarelli, Gina, Karliner, Leah, Appelle, Nicole, Taylor, Brian, Grumbach, Kevin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Wolters Kluwer Health, Inc. 2020
Materias:
Original Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7329237/
https://www.ncbi.nlm.nih.gov/pubmed/31800442
http://dx.doi.org/10.1097/JAC.0000000000000322
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author Gagliardi, Kristin S.
Coleman, Sara
Intinarelli, Gina
Karliner, Leah
Appelle, Nicole
Taylor, Brian
Grumbach, Kevin
author_facet Gagliardi, Kristin S.
Coleman, Sara
Intinarelli, Gina
Karliner, Leah
Appelle, Nicole
Taylor, Brian
Grumbach, Kevin
author_sort Gagliardi, Kristin S.
collection PubMed
description This implementation and comparative effectiveness study compared an automated call system (ACS)-assisted method to enhance staff efficiency in panel management cancer screening outreach compared with standard outreach using manual calls. One panel manager assisted by the ACS at the intervention primary care practice completed outreach workflows for 43% more patients than 2 unassisted panel managers at comparison practices, with 78% more patients in the ACS-assisted panel management program ultimately having a preventive screening gap closed. Outreach cost per completion of 1 or more cancer screenings was $45.39 under standard procedures and $15.85 using the ACS-assisted method.
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spelling pubmed-73292372020-07-13 An Automated Telephone Call System Improves the Reach and Cost-effectiveness of Panel Management Outreach for Cancer Screening Gagliardi, Kristin S. Coleman, Sara Intinarelli, Gina Karliner, Leah Appelle, Nicole Taylor, Brian Grumbach, Kevin J Ambul Care Manage Original Articles This implementation and comparative effectiveness study compared an automated call system (ACS)-assisted method to enhance staff efficiency in panel management cancer screening outreach compared with standard outreach using manual calls. One panel manager assisted by the ACS at the intervention primary care practice completed outreach workflows for 43% more patients than 2 unassisted panel managers at comparison practices, with 78% more patients in the ACS-assisted panel management program ultimately having a preventive screening gap closed. Outreach cost per completion of 1 or more cancer screenings was $45.39 under standard procedures and $15.85 using the ACS-assisted method. Wolters Kluwer Health, Inc. 2020-04 2019-03-12 /pmc/articles/PMC7329237/ /pubmed/31800442 http://dx.doi.org/10.1097/JAC.0000000000000322 Text en © 2019 The Authors. Published by Wolters Kluwer Health, Inc. This is an open-access article distributed under the terms of the Creative Commons Attribution-Non Commercial-No Derivatives License 4.0 (http://creativecommons.org/licenses/by-nc-nd/4.0/) (CCBY-NC-ND), where it is permissible to download and share the work provided it is properly cited. The work cannot be changed in any way or used commercially without permission from the journal.
spellingShingle Original Articles
Gagliardi, Kristin S.
Coleman, Sara
Intinarelli, Gina
Karliner, Leah
Appelle, Nicole
Taylor, Brian
Grumbach, Kevin
An Automated Telephone Call System Improves the Reach and Cost-effectiveness of Panel Management Outreach for Cancer Screening
title An Automated Telephone Call System Improves the Reach and Cost-effectiveness of Panel Management Outreach for Cancer Screening
title_full An Automated Telephone Call System Improves the Reach and Cost-effectiveness of Panel Management Outreach for Cancer Screening
title_fullStr An Automated Telephone Call System Improves the Reach and Cost-effectiveness of Panel Management Outreach for Cancer Screening
title_full_unstemmed An Automated Telephone Call System Improves the Reach and Cost-effectiveness of Panel Management Outreach for Cancer Screening
title_short An Automated Telephone Call System Improves the Reach and Cost-effectiveness of Panel Management Outreach for Cancer Screening
title_sort automated telephone call system improves the reach and cost-effectiveness of panel management outreach for cancer screening
topic Original Articles
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7329237/
https://www.ncbi.nlm.nih.gov/pubmed/31800442
http://dx.doi.org/10.1097/JAC.0000000000000322
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