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Motivational and Affective Factors Underlying Consumer Dropout and Transactional Success in eCommerce: An Overview

It is estimated that more than half of all online transactions are abandoned before completion. This paper investigates the psychological factors that influence online shopping behavior, with a view to improving transactional success rates. Through a review of the literature, we identify a range of...

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Detalles Bibliográficos
Autores principales: Bell, Lynne, McCloy, Rachel, Butler, Laurie, Vogt, Julia
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7351522/
https://www.ncbi.nlm.nih.gov/pubmed/32714258
http://dx.doi.org/10.3389/fpsyg.2020.01546