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The interaction between social media, knowledge management and service quality: A decision tree analysis
The existing literature fails to identify to which extent the utilization of social media could be relevant for increasing the effectiveness of knowledge management, in respect to overall business operations. In order to shed some light on this area we define three goals. Firstly, we investigate to...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Public Library of Science
2020
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7398501/ https://www.ncbi.nlm.nih.gov/pubmed/32745126 http://dx.doi.org/10.1371/journal.pone.0236735 |