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A quarantined lodging stay: The buffering effect of service quality
How do guests feel during their stay at quarantine lodging? This study draws on terror management theory and social exclusion theory to synthesize a model that highlights guests’ perceptions about their experience under enforced isolation. The model articulates guests’ feeling of anxiety and lonelin...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Elsevier Ltd.
2020
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7449669/ https://www.ncbi.nlm.nih.gov/pubmed/32868959 http://dx.doi.org/10.1016/j.ijhm.2020.102655 |