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User reactions to COVID-19 screening chatbots from reputable providers
OBJECTIVES: The objective was to understand how people respond to coronavirus disease 2019 (COVID-19) screening chatbots. MATERIALS AND METHODS: We conducted an online experiment with 371 participants who viewed a COVID-19 screening session between a hotline agent (chatbot or human) and a user with...
Autores principales: | Dennis, Alan R, Kim, Antino, Rahimi, Mohammad, Ayabakan, Sezgin |
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Formato: | Online Artículo Texto |
Lenguaje: | English |
Publicado: |
Oxford University Press
2020
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Materias: | |
Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7454579/ https://www.ncbi.nlm.nih.gov/pubmed/32984890 http://dx.doi.org/10.1093/jamia/ocaa167 |
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