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Balanced scorecard in the hospitality and tourism industry: Past, present and future

After its introduction in 1992, the balanced scorecard (BSC) has attracted considerable interest from both scholars and practitioners. This is evidenced by the increasing number of publications addressing BSC and the large number of professional events devoted to it. However, there is little researc...

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Detalles Bibliográficos
Autores principales: Fatima, Tahniyath, Elbanna, Saïd
Formato: Online Artículo Texto
Lenguaje:English
Publicado: The Author(s). Published by Elsevier Ltd. 2020
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7456592/
https://www.ncbi.nlm.nih.gov/pubmed/32904633
http://dx.doi.org/10.1016/j.ijhm.2020.102656