Impact of Covid-19 on passengers and airlines from passenger measurements: Managing customer satisfaction while putting the US Air Transportation System to sleep

The COVID-19 pandemic has had a significant impact on the air transportation system worldwide. This paper aims at analyzing the effect of the travel restriction measures implemented during the COVID-19 pandemic from a passenger perspective on the US air transportation system. Four metrics based on d...

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Detalles Bibliográficos
Autores principales: Monmousseau, Philippe, Marzuoli, Aude, Feron, Eric, Delahaye, Daniel
Formato: Online Artículo Texto
Lenguaje:English
Publicado: The Authors. Published by Elsevier Ltd. 2020
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7471717/
https://www.ncbi.nlm.nih.gov/pubmed/34173460
http://dx.doi.org/10.1016/j.trip.2020.100179

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7471717/
https://www.ncbi.nlm.nih.gov/pubmed/34173460
http://dx.doi.org/10.1016/j.trip.2020.100179

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