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Impact of Covid-19 on passengers and airlines from passenger measurements: Managing customer satisfaction while putting the US Air Transportation System to sleep

The COVID-19 pandemic has had a significant impact on the air transportation system worldwide. This paper aims at analyzing the effect of the travel restriction measures implemented during the COVID-19 pandemic from a passenger perspective on the US air transportation system. Four metrics based on d...

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Detalles Bibliográficos
Autores principales:	Monmousseau, Philippe, Marzuoli, Aude, Feron, Eric, Delahaye, Daniel
Formato:	Online Artículo Texto
Lenguaje:	English
Publicado:	The Authors. Published by Elsevier Ltd. 2020
Materias:	Article
Acceso en línea:	https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7471717/ https://www.ncbi.nlm.nih.gov/pubmed/34173460 http://dx.doi.org/10.1016/j.trip.2020.100179

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