A conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world: The role of service robots

This study aims to develop a conceptual framework of the service delivery system design for hospitality firms in the (post-)viral world. Several theoretical approaches such as resource-based view, value chain analysis, stakeholder theory, PESTEL analysis, positioning strategy, and service delivery s...

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Detalles Bibliográficos
Autores principales: Seyitoğlu, Faruk, Ivanov, Stanislav
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Elsevier Ltd. 2020
Materias:
Research Paper
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7492062/
https://www.ncbi.nlm.nih.gov/pubmed/32952262
http://dx.doi.org/10.1016/j.ijhm.2020.102661

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7492062/
https://www.ncbi.nlm.nih.gov/pubmed/32952262
http://dx.doi.org/10.1016/j.ijhm.2020.102661

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