Does an emergency access button increase the patients’ satisfaction and feeling of safety with the out-of-hours health services? A randomised controlled trial in Denmark

OBJECTIVE: To investigate if the option to bypass the telephone queue can increase satisfaction and feeling of safety in callers. DESIGN: Randomised controlled parallel superiority trial. Data from questionnaire survey. SETTING: Two out-of-hours (OOH) services in Denmark. PARTICIPANTS: 217 510 citiz...

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Detalles Bibliográficos
Autores principales: Ebert, Jonas Fynboe, Huibers, L, Christensen, Bo, Collatz Christensen, Helle, Christensen, Morten Bondo
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2020
Materias:
General practice / Family practice
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7528355/
https://www.ncbi.nlm.nih.gov/pubmed/32998912
http://dx.doi.org/10.1136/bmjopen-2019-030267

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7528355/
https://www.ncbi.nlm.nih.gov/pubmed/32998912
http://dx.doi.org/10.1136/bmjopen-2019-030267

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