The Impact of Customer Mistreatment on Employee Displaced Aggression: The Moderating Effect of Interpersonal Sensitivity and Moral Identity

Although customer mistreatment produces harmful consequences for employees and organizations, our understanding of the boundary conditions of customer mistreatment has largely been neglected. This study examines whether and when customer mistreatment influences employee displaced aggression toward c...

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Detalles Bibliográficos
Autores principales: Liu, Fang, Chen, Gang, Liu, Yu
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2020
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7550669/
https://www.ncbi.nlm.nih.gov/pubmed/33132959
http://dx.doi.org/10.3389/fpsyg.2020.550978

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7550669/
https://www.ncbi.nlm.nih.gov/pubmed/33132959
http://dx.doi.org/10.3389/fpsyg.2020.550978

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