Mapping the Patient’s Journey in Healthcare through Process Mining

Nowadays, assessing and improving customer experience has become a priority, and has emerged as a key differentiator for business and organizations worldwide. A customer journey (CJ) is a strategic tool, a map of the steps customers follow when engaging with a company or organization to obtain a pro...

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Detalles Bibliográficos
Autores principales: Arias, Michael, Rojas, Eric, Aguirre, Santiago, Cornejo, Felipe, Munoz-Gama, Jorge, Sepúlveda, Marcos, Capurro, Daniel
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2020
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7557979/
https://www.ncbi.nlm.nih.gov/pubmed/32927669
http://dx.doi.org/10.3390/ijerph17186586

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7557979/
https://www.ncbi.nlm.nih.gov/pubmed/32927669
http://dx.doi.org/10.3390/ijerph17186586

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