Revisiting the Effect of Emotional Labor: A Multi-Level Investigation in Front-Line Service Teams

The main purpose of this study is to consider individuals in teams and to reexamine how emotional labor affects the performance of front-line service team and team members through emotional exhaustion. Multi-source data collection and a time-lagged research design was adopted to collect data from ma...

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Detalles Bibliográficos
Autores principales: Zhao, Xin, Fu, Na, Freeney, Yseult, Flood, Patrick C.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2020
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7581725/
https://www.ncbi.nlm.nih.gov/pubmed/33162911
http://dx.doi.org/10.3389/fpsyg.2020.570048

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7581725/
https://www.ncbi.nlm.nih.gov/pubmed/33162911
http://dx.doi.org/10.3389/fpsyg.2020.570048

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