Agent Productivity Modeling in a Call Center Domain Using Attentive Convolutional Neural Networks

Measuring the productivity of an agent in a call center domain is a challenging task. Subjective measures are commonly used for evaluation in the current systems. In this paper, we propose an objective framework for modeling agent productivity for real estate call centers based on speech signal proc...

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Detalles Bibliográficos
Autores principales: Ahmed, Abdelrahman, Toral, Sergio, Shaalan, Khaled, Hifny, Yaser
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2020
Materias:
Letter
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7583821/
https://www.ncbi.nlm.nih.gov/pubmed/32992724
http://dx.doi.org/10.3390/s20195489

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7583821/
https://www.ncbi.nlm.nih.gov/pubmed/32992724
http://dx.doi.org/10.3390/s20195489

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