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Influencia del periodo de alarma por la pandemia covid-19 en la calidad percibida de la atención en urgencias hospitalarias
OBJECTIVE: To assess changes in perceived quality in patients who required A&E hospital care before and during the COVID-19 period of alert. METHODS: Retrospective descriptive observational study using the «Net Promoter Score» (NPS), which classifies patients as promoters or detractors. Three pe...
| Autores principales: | , , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
FECA. Published by Elsevier España, S.L.U.
2021
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| Materias: | |
| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7680035/ https://www.ncbi.nlm.nih.gov/pubmed/33349561 http://dx.doi.org/10.1016/j.jhqr.2020.10.004 |