Using Laddering Interviews and Hierarchical Value Mapping to Gain Insights Into Improving Patient Experience in the Hospital: A Systematic Literature Review

Hospitals are continuously facing pressures to mitigate the gap between patient’s expectations and the quality of services provided. Now with Medicare reimbursements tied to Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) scores, institutions are attempting interventions to...

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Detalles Bibliográficos
Autores principales: Kumar, Pankaj, Follen, Michele, Huang, Chi-Cheng, Cathey, Amy
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2020
Materias:
Research Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7786779/
https://www.ncbi.nlm.nih.gov/pubmed/33457638
http://dx.doi.org/10.1177/2374373520942425

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7786779/
https://www.ncbi.nlm.nih.gov/pubmed/33457638
http://dx.doi.org/10.1177/2374373520942425

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