What makes you continuously use chatbot services? Evidence from chinese online travel agencies

Thanks to artificial intelligence, chatbots have been applied to many consumer-facing applications, especially to online travel agencies (OTAs). This study aims to identify five quality dimensions of chatbot services and investigate their effect on user confirmation, which in turn leads to use conti...

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Detalles Bibliográficos
Autores principales: Li, Lin, Lee, Kyung Young, Emokpae, Emmanuel, Yang, Sung-Byung
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Springer Berlin Heidelberg 2021
Materias:
Research Paper
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7817351/
https://www.ncbi.nlm.nih.gov/pubmed/35603227
http://dx.doi.org/10.1007/s12525-020-00454-z

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7817351/
https://www.ncbi.nlm.nih.gov/pubmed/35603227
http://dx.doi.org/10.1007/s12525-020-00454-z

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