Moderating Effect of the Power–Distance Belief on the Relationship between Employees’ Service Failures and Customers’ Behavioral Outcomes in the Sport Service Industry

This study was designed to examine the moderating effects of the power–distance belief (PDB) on the relationship between employees’ service failures and customers’ transactional and non-transactional outcomes in a fitness center context. To test the relationships among these variables, we employed t...

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Detalles Bibliográficos
Autores principales: Song, Hyunseok, Byon, Kevin K.
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7967614/
https://www.ncbi.nlm.nih.gov/pubmed/33802412
http://dx.doi.org/10.3390/ijerph18052488

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7967614/
https://www.ncbi.nlm.nih.gov/pubmed/33802412
http://dx.doi.org/10.3390/ijerph18052488

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