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Is Stress in Contact Centers Inevitable?
It is broadly acknowledged that contact center employees are subject to high levels of stress. In this profession, there is a distinction between back-office and front-office employees. In addition, employees may perform duties in various companies with different characteristics (i.e., human resourc...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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MDPI
2021
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC7999735/ https://www.ncbi.nlm.nih.gov/pubmed/33803985 http://dx.doi.org/10.3390/ijerph18062999 |