Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage

Taking support from ego-depletion theory, this study examines ego depletion as a mechanism that explains how employees’ organizational citizenship behavior (OCB) leads to antagonistic consequences, i.e., service sabotage. Employees’ positive psychological capital (PsyCap) is considered a moderator....

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Detalles Bibliográficos
Autores principales: Hongbo, Li, Waqas, Muhammad, Tariq, Hussain, Yahya, Farzan, Marfoh, Joseph, Ali, Ahsan, Ali, Syed Muhammad
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2021
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8005544/
https://www.ncbi.nlm.nih.gov/pubmed/33790824
http://dx.doi.org/10.3389/fpsyg.2021.595995

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8005544/
https://www.ncbi.nlm.nih.gov/pubmed/33790824
http://dx.doi.org/10.3389/fpsyg.2021.595995

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