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Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage

Taking support from ego-depletion theory, this study examines ego depletion as a mechanism that explains how employees’ organizational citizenship behavior (OCB) leads to antagonistic consequences, i.e., service sabotage. Employees’ positive psychological capital (PsyCap) is considered a moderator....

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Autores principales: Hongbo, Li, Waqas, Muhammad, Tariq, Hussain, Yahya, Farzan, Marfoh, Joseph, Ali, Ahsan, Ali, Syed Muhammad
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2021
Materias:
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8005544/
https://www.ncbi.nlm.nih.gov/pubmed/33790824
http://dx.doi.org/10.3389/fpsyg.2021.595995
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author Hongbo, Li
Waqas, Muhammad
Tariq, Hussain
Yahya, Farzan
Marfoh, Joseph
Ali, Ahsan
Ali, Syed Muhammad
author_facet Hongbo, Li
Waqas, Muhammad
Tariq, Hussain
Yahya, Farzan
Marfoh, Joseph
Ali, Ahsan
Ali, Syed Muhammad
author_sort Hongbo, Li
collection PubMed
description Taking support from ego-depletion theory, this study examines ego depletion as a mechanism that explains how employees’ organizational citizenship behavior (OCB) leads to antagonistic consequences, i.e., service sabotage. Employees’ positive psychological capital (PsyCap) is considered a moderator. PROCESS macro was used to test all the hypotheses using time-lagged, dyadic data collected from 420 employees and their 112 their supervisors associated with the service industry in China. This study finds that employees’ exhibition of OCB is positively linked to ego depletion, which in turn drives service sabotage behavior. Furthermore, employees’ PsyCap weakens the effect of OCB on employees’ ego depletion. This study highlights the dark side of OCB, the mechanism through which it causes adverse effects, and the moderating effect of PsyCap. It also provides insights to the organizations for managing service sector employees to effectively interact with customers.
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spelling pubmed-80055442021-03-30 Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage Hongbo, Li Waqas, Muhammad Tariq, Hussain Yahya, Farzan Marfoh, Joseph Ali, Ahsan Ali, Syed Muhammad Front Psychol Psychology Taking support from ego-depletion theory, this study examines ego depletion as a mechanism that explains how employees’ organizational citizenship behavior (OCB) leads to antagonistic consequences, i.e., service sabotage. Employees’ positive psychological capital (PsyCap) is considered a moderator. PROCESS macro was used to test all the hypotheses using time-lagged, dyadic data collected from 420 employees and their 112 their supervisors associated with the service industry in China. This study finds that employees’ exhibition of OCB is positively linked to ego depletion, which in turn drives service sabotage behavior. Furthermore, employees’ PsyCap weakens the effect of OCB on employees’ ego depletion. This study highlights the dark side of OCB, the mechanism through which it causes adverse effects, and the moderating effect of PsyCap. It also provides insights to the organizations for managing service sector employees to effectively interact with customers. Frontiers Media S.A. 2021-03-15 /pmc/articles/PMC8005544/ /pubmed/33790824 http://dx.doi.org/10.3389/fpsyg.2021.595995 Text en Copyright © 2021 Hongbo, Waqas, Tariq, Yahya, Marfoh, Ali and Ali. http://creativecommons.org/licenses/by/4.0/ This is an open-access article distributed under the terms of the Creative Commons Attribution License (CC BY). The use, distribution or reproduction in other forums is permitted, provided the original author(s) and the copyright owner(s) are credited and that the original publication in this journal is cited, in accordance with accepted academic practice. No use, distribution or reproduction is permitted which does not comply with these terms.
spellingShingle Psychology
Hongbo, Li
Waqas, Muhammad
Tariq, Hussain
Yahya, Farzan
Marfoh, Joseph
Ali, Ahsan
Ali, Syed Muhammad
Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage
title Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage
title_full Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage
title_fullStr Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage
title_full_unstemmed Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage
title_short Cost of Serving Others: A Moderated Mediation Model of OCB, Ego Depletion, and Service Sabotage
title_sort cost of serving others: a moderated mediation model of ocb, ego depletion, and service sabotage
topic Psychology
url https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8005544/
https://www.ncbi.nlm.nih.gov/pubmed/33790824
http://dx.doi.org/10.3389/fpsyg.2021.595995
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