Implementing online patient feedback in a ‘special measures’ acute hospital: A case study using Normalisation Process Theory

OBJECTIVE: Online patient feedback is becoming increasingly prevalent on an international scale. However, limited research has explored how healthcare organisations implement such feedback. This research sought to explore how an acute hospital, recently placed into ‘special measures’ by a regulatory...

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Detalles Bibliográficos
Autores principales: Baines, Rebecca, Underwood, Frazer, O’Keeffe, Kim, Saunders, Jessica, Jones, Ray B
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2021
Materias:
Case Report
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8020246/
https://www.ncbi.nlm.nih.gov/pubmed/33868704
http://dx.doi.org/10.1177/20552076211005962

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8020246/
https://www.ncbi.nlm.nih.gov/pubmed/33868704
http://dx.doi.org/10.1177/20552076211005962

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