Dysfunctional Customer Behavior, Employee Service Sabotage, and Sustainability: Can Social Support Make a Difference?

In a restaurant industry, dysfunctional customer behavior damages customer-contact service employees’ mental health which may lead to employee defection. This study examined the effects of dysfunctional customer behavior on service employees’ service sabotage which is a mechanisms for protecting the...

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Detalles Bibliográficos
Autores principales: Hwang, Jinsoo, Yoo, Yekyoung, Kim, Insin
Formato: Online Artículo Texto
Lenguaje:English
Publicado: MDPI 2021
Materias:
Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8036387/
https://www.ncbi.nlm.nih.gov/pubmed/33807315
http://dx.doi.org/10.3390/ijerph18073628

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8036387/
https://www.ncbi.nlm.nih.gov/pubmed/33807315
http://dx.doi.org/10.3390/ijerph18073628

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