The Impact of Patient Satisfaction on Patient Loyalty with the Mediating Effect of Patient Trust

This research is primarily focused on the issues of customer loyalty in the healthcare industry, particularly from the perspective of public hospitals in China. The research developed a theoretical model to test the relationship between patient satisfaction (PS), patient trust (PT), and patient loya...

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Detalles Bibliográficos
Autores principales: Liu, Sha, Li, Genqiang, Liu, Nan, Hongwei, Wu
Formato: Online Artículo Texto
Lenguaje:English
Publicado: SAGE Publications 2021
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8040618/
https://www.ncbi.nlm.nih.gov/pubmed/33834860
http://dx.doi.org/10.1177/00469580211007221

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8040618/
https://www.ncbi.nlm.nih.gov/pubmed/33834860
http://dx.doi.org/10.1177/00469580211007221

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