A multi-perspective exploration of the understanding of patient complaints and their potential for patient safety improvement in general practice

BACKGROUND: Healthcare complaints are an under utilised source of information for safety improvement, particularly in general practice settings. Within general practice in Ireland, complaints management is dependent on individual practice policies, with little standardisation nationally, impeding th...

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Detalles Bibliográficos
Autores principales: O’Dowd, Emily, Lydon, Sinead, O’Connor, Paul
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Taylor & Francis 2021
Materias:
Original Articles
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8081321/
https://www.ncbi.nlm.nih.gov/pubmed/33904345
http://dx.doi.org/10.1080/13814788.2021.1900109

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8081321/
https://www.ncbi.nlm.nih.gov/pubmed/33904345
http://dx.doi.org/10.1080/13814788.2021.1900109

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