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A multi-perspective exploration of the understanding of patient complaints and their potential for patient safety improvement in general practice
BACKGROUND: Healthcare complaints are an under utilised source of information for safety improvement, particularly in general practice settings. Within general practice in Ireland, complaints management is dependent on individual practice policies, with little standardisation nationally, impeding th...
| Autores principales: | , , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
| Publicado: |
Taylor & Francis
2021
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8081321/ https://www.ncbi.nlm.nih.gov/pubmed/33904345 http://dx.doi.org/10.1080/13814788.2021.1900109 |