Identifying and encouraging high-quality healthcare: an analysis of the content and aims of patient letters of compliment

BACKGROUND: Although healthcare institutions receive many unsolicited compliment letters, these are not systematically conceptualised or analysed. We conceptualise compliment letters as simultaneously identifying and encouraging high-quality healthcare. We sought to identify the practices being comp...

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Detalles Bibliográficos
Autores principales: Gillespie, Alex, Reader, Tom W
Formato: Online Artículo Texto
Lenguaje:English
Publicado: BMJ Publishing Group 2021
Materias:
Original Research
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8142452/
https://www.ncbi.nlm.nih.gov/pubmed/32641354
http://dx.doi.org/10.1136/bmjqs-2019-010077

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8142452/
https://www.ncbi.nlm.nih.gov/pubmed/32641354
http://dx.doi.org/10.1136/bmjqs-2019-010077

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