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Identifying and encouraging high-quality healthcare: an analysis of the content and aims of patient letters of compliment
BACKGROUND: Although healthcare institutions receive many unsolicited compliment letters, these are not systematically conceptualised or analysed. We conceptualise compliment letters as simultaneously identifying and encouraging high-quality healthcare. We sought to identify the practices being comp...
| Autores principales: | , |
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| Formato: | Online Artículo Texto |
| Lenguaje: | English |
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BMJ Publishing Group
2021
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| Acceso en línea: | https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8142452/ https://www.ncbi.nlm.nih.gov/pubmed/32641354 http://dx.doi.org/10.1136/bmjqs-2019-010077 |