Effects of Service Recovery Expectation and Recovery Justice on Customer Citizenship Behavior in the E-Retailing Context

Customer citizenship behavior in the online shopping environment is vital to the success of e-retailers. However, it is unclear whether and how service recovery expectation and recovery justice predict customer citizenship behavior in e-retailing settings. Grounded on the expectation confirmation th...

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Detalles Bibliográficos
Autores principales: Zhu, Tingting, Liu, Beilei, Song, Mengmeng, Wu, Jinnan
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Frontiers Media S.A. 2021
Materias:
Psychology
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8200457/
https://www.ncbi.nlm.nih.gov/pubmed/34135816
http://dx.doi.org/10.3389/fpsyg.2021.658153

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8200457/
https://www.ncbi.nlm.nih.gov/pubmed/34135816
http://dx.doi.org/10.3389/fpsyg.2021.658153

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