How workers’ emotional dissonance explains the association between customers’ relations, burnout and health in an Italian supermarket chain

INTRODUCTION: Dealing with customers has increasingly became a risk factor that organisations should be aware of. Having to deal with difficult customers, pupils, patients it has been found to be the second most frequent reported risk factor in the recent 2019 ESENER survey (61%, up from 58%), just...

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Detalles Bibliográficos
Autores principales: Vignoli, Michela, Mazzetti, Greta, Converso, Daniela, Guglielmi, Dina
Formato: Online Artículo Texto
Lenguaje:English
Publicado: Mattioli 1885 srl 2021
Materias:
Original Article
Acceso en línea:https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8223935/
https://www.ncbi.nlm.nih.gov/pubmed/34142678
http://dx.doi.org/10.23749/mdl.v112i3.9907

Internet

https://www.ncbi.nlm.nih.gov/pmc/articles/PMC8223935/
https://www.ncbi.nlm.nih.gov/pubmed/34142678
http://dx.doi.org/10.23749/mdl.v112i3.9907

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